My Little Store – Return & Refund Policy:

By purchasing from My Little Store, you agree to the terms and conditions outlined in this policy.

We always strive to provide high-quality products and excellent customer service. However, we understand that situations may arise where you may need to return an item. Please read the following carefully.

1. Manufacturing Faults / Errors

• You are covered for genuine manufacturing faults or defects (wear and tear or misuse is not covered).
• Claims must be made within 14 days of delivery.
• Please contact us immediately with photos and details for a resolution.
• If approved, we will provide instructions for return or replacement.

2. Change of Mind

• Items must be unopened, unused, and in re-sellable condition.
• Return postage is the responsibility of the buyer.
• Refunds will be issued once the item is returned, inspected, and approved.
• Please note: original shipping costs are non-refundable.

3. Wrong Size Ordered

• Items must be unopened, unused, and in re-sellable condition.
• Return postage is the responsibility of the buyer.
• Refunds will be processed once the item is received and passes inspection.
• Please note: original shipping costs are non-refundable.

4. Order Cancellations

• We aim to dispatch all orders as quickly as possible.
• If you wish to cancel, please contact us within 3 hours of purchase.
• Once your order has been dispatched, it cannot be cancelled and will fall under the Return Policy above.
• Items must remain unopened and in re-sellable condition to qualify for a refund.

5. Fair Use Policy

• All products must be used only for their intended purpose.
• Items will not be eligible for return, refund, or replacement if they show signs of misuse, neglect, or unfair use.
• This policy applies across all return scenarios above.

6. Packaging of Returns (Customer Responsibility)

• Customers are responsible for packaging returned items securely to prevent damage during transit.
• We strongly recommend using the original packaging where possible.
• If items are returned damaged due to inadequate packaging, refunds may be partially reduced or declined.

Refunds

• Refunds are issued only for the value of the product (excluding original shipping).
• Refunds are processed after items are received, inspected, and approved by My Little Store.